Technology Issues
C.R. South Student Help Desk:
Where to go for Help if you Have an Issue
If you are experiencing a problem or would like additional help, please see below for the appropriate person to contact:
|
Issue |
Person |
|
Website for more Information |
|
Student Password issues: Google / Canvas/ HAC (student) |
Any current school year teacher Technology Integration Specialist |
Teacher email |
___ |
|
HAC (Parents) |
HAC Support |
||
|
Class missing from Canvas Dashboard |
Teacher of the Class
Technology Integration Specialist |
Teacher email TIS Mr. Osbeck - gosbeck@crsd.org TIS Mrs. Caruso - ccaruso@crsd.org |
___ Courses > All Courses > Favorite ___ |
|
Google Meet / Zoom Meeting Link |
Teacher of the Class |
(Check Canvas page for link) |
___ |
|
App (Kami, NewsELA, Flipgrid, etc) |
Teacher of the Class Technology Integration Specialist Library Media Specialist |
Teacher email - check Canvas ___ TIS Mr. Osbeck - gosbeck@crsd.org TIS Mrs. Caruso - ccaruso@crsd.org ____ Librarian - Dr. McCowan - smccowan@crsd.org Librarian - Mr. Kusters - dkusters@crsd.org |
Search Google for the problem |
|
Google Drive help |
Library Media Specialist |
Dr. McCowan - smccowan@crsd.org Mr. Kusters - dkusters@crsd.org |
___ |
|
Hardware for CRSD CB (keys, mic, video not working, Broken/lost stylus, lost/broken charger cord) |
Library Staff |
Dr. McCowan - smccowan@crsd.org Mr. Kusters - dkusters@crsd.org Mrs. O'Neill - amy.oneill@crsd.org |
___ |
|
Request a Chromebook |
Library Staff |
Dr. McCowan - smccowan@crsd.org Mr. Kusters - dkusters@crsd.org Mrs. O'Neill - amy.oneill@crsd.org |
___ |
|
WiFi Issues (dropping connection, removed from virtual meetings, etc) |
WiFi provider (Comcast, Verizon, etc.) |
___ | |
|
Online Textbook issues |
Teacher Department Chair District Coordinator |
Teacher/Department Chair/District Coordinator |
___ |
|
Canvas General Questions |